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Data-driven business and data privacy: Challenges and measures for product- based companies
Univ St Gallen, Germany.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Univ St Gallen, Germany; Fraunhofer Zent Int Management & Wissensokon IMW, Germany.ORCID iD: 0000-0003-2933-244X
Robert Bosch GmbH, Germany.
Univ St Gallen, Germany.
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2023 (English)In: Business Horizons, ISSN 0007-6813, E-ISSN 1873-6068, Vol. 66, no 4, p. 493-504Article in journal (Refereed) Published
Abstract [en]

To leverage the opportunities provided by the Internet of Things (IoT), product-based companies are exploring new data-driven business opportunities. They may miss these same opportunities, however, owing to data-privacy chal-lenges. These challenges start with the customers of product-based companies, extend to the wider business ecosystem, and continue with the companies them-selves. This article identifies 12 data-privacy challenges and introduces 12 mea-sures to address them. These include intuitive recommendations, such as enabling cross-product consent collection, as well as less intuitive measures, such as fostering a can-do attitude in legal units, closing the gap between legal and busi-ness initiatives, or implementing a clear process for well-reasoned risk-taking. The following four principles were found to support companies in implementing these measures: (1) letting privacy and data-driven business go hand in hand, (2) putting customers first and turning their privacy preferences into opportunities, (3) aligning risk-management activities with the process of digital service development, and (4) using technology to professionalize legal processes.& COPY; 2022 Kelley School of Business, Indiana University. Published by Elsevier Inc. This is an open access article under the CC BY license (http://creativecommons.org/ licenses/by/4.0/).

Place, publisher, year, edition, pages
ELSEVIER , 2023. Vol. 66, no 4, p. 493-504
Keywords [en]
Data -driven business; Data privacy; Digital services; Risk management; Data sharing; Privacy principles
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-196835DOI: 10.1016/j.bushor.2022.10.002ISI: 001022881700001OAI: oai:DiVA.org:liu-196835DiVA, id: diva2:1791082
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2024-01-11

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