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Business Models for Digital Service Infusion Using AI and Big Data
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-6589-8662
2021 (English)In: The Palgrave Handbook of Servitization / [ed] M. Kohtamäki, T. Baines, R. Rabetino, A. Z. Bigdeli, C. Kowalkowski, R. Oliva, & V. Parida, Cham: Palgrave Macmillan, 2021, p. 103-115Chapter in book (Refereed)
Abstract [en]

Manufacturers commonly introduce new digital services to increase the scope of the value proposition and improve financial performance. Digital technologies like Internet of Things (IoT), Artificial Intelligence (AI) and Big Data are often used to co-create value with customers, which raises the question of what a service business model built on digital technologies should look like. This chapter explores how the use of IoT, AI and Big Data influences business models and service provision.

Place, publisher, year, edition, pages
Cham: Palgrave Macmillan, 2021. p. 103-115
Keywords [en]
Ai, IoT, Big data, Digitalization, Service infusion, Business model
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-197335DOI: 10.1007/978-3-030-75771-7_7Scopus ID: 2-s2.0-85160797799Libris ID: tbg20x6kr7wbktcvISBN: 9783030757717 (electronic)OAI: oai:DiVA.org:liu-197335DiVA, id: diva2:1793337
Available from: 2023-08-31 Created: 2023-08-31 Last updated: 2025-01-30Bibliographically approved

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Witell, Lars

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Citation style
  • apa
  • ieee
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  • vancouver
  • oxford
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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