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What motivates and demotivates emergency response volunteers? A survey-based factor analysis study
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. Region Östergötland, Regionledningskontoret, Center for Disaster Medicine and Traumatology.ORCID iD: 0000-0001-5943-0679
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Information Systems and Digitalization. Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering. Univ Agder, Norway.ORCID iD: 0000-0002-4677-1949
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5868-2388
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2023 (English)In: Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, E-ISSN 1757-7241, Vol. 31, no 1, article id 38Article in journal (Refereed) Published
Abstract [en]

BackgroundOrganized volunteer initiatives can reduce response times and improve outcomes in emergencies such as cardiac arrests or fires. Retention of volunteers is important to maintain good coverage and capabilities. The current study explores factors underlying volunteers motivation to continue as volunteers.MethodsData from 5347 active volunteers were collected through an online survey. An exploratory factor analysis was used to identify underlying factors that were then used in a regression analysis to predict intention to continue as a volunteer. Group differences based on, among others, number of alarms and prior professional experience in emergency response were explored.ResultsThe results showed that the factors community, self-image, and competence were the strongest positive predictors for the motivation to continue, whereas alarm fatigue and negative experience were the strongest negative predictors. Volunteers with professional background had higher competence and lower Alarm fatigue. Volunteers from rural areas and small cities had higher community than those in large cities.ConclusionsAlarm fatigue can make it hard to retain volunteers, which could be addressed using improved dispatch algorithms. Support after dispatch is important to prevent negative experiences. Finally, increased competence, e.g. through education and training, can improve volunteers motivation to continue.

Place, publisher, year, edition, pages
BMC , 2023. Vol. 31, no 1, article id 38
Keywords [en]
Volunteers; Motivation; Cardiac arrest; Emergency response
National Category
Applied Psychology
Identifiers
URN: urn:nbn:se:liu:diva-197350DOI: 10.1186/s13049-023-01101-0ISI: 001048242500001PubMedID: 37568197OAI: oai:DiVA.org:liu-197350DiVA, id: diva2:1793540
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Linköpings universitetAvailable from: 2023-09-01 Created: 2023-09-01 Last updated: 2024-05-17

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Prytz, ErikPilemalm, SofieAndersson Granberg, TobiasJonson, Carl-Oscar

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Prytz, ErikNorrblom, PetterPilemalm, SofieAndersson Granberg, TobiasJonson, Carl-Oscar
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Human-Centered systemsFaculty of Arts and SciencesCenter for Disaster Medicine and TraumatologyInformation Systems and DigitalizationCommunications and Transport SystemsFaculty of Science & EngineeringDivision of Surgery, Orthopedics and OncologyFaculty of Medicine and Health Sciences
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Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Applied Psychology

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