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Enhancing Learning from Incidents by Reconstruction of Events: Using the SQUARE Tool for Evaluation
University of Agder, Norway.
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering. University of Agder, Norway. (Quantitative Logistics)ORCID iD: 0000-0002-4677-1949
University of Agder, Norway.
University of Agder, Norway.
2023 (English)In: Proceedings of the 20th International ISCRAM Conference / [ed] Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi, Information Systems for Crisis Response and Management, ISCRAM , 2023, p. 663-675Conference paper, Published paper (Refereed)
Abstract [en]

ICT-enabled or digitalized co-production of public services has become increasingly relevant to emergency response and crisis management. This study provides a literature review on this phenomenon, exploring both large-scale crises and frequent emergencies. We found that research in the domain is scarce and focuses mainly on the phenomenon in terms of digital volunteerism. In large-scale crises, they mostly refer to spontaneous forms of volunteering, and in smaller emergencies, to more organized volunteers that collaborate with a response organization over time. Similarities to digitalized co-production in the public sector generally include financial, administrative, ICT, and demographic factors. Differences include, e.g., aspects of coordination, support, and processing by formal actors. We argue that there are benefits of adding a theoretical co-production perspective to digital volunteerism in emergency response and that our literature review can guide future research on models and (the double) use of volunteers in both kinds of emergencies.   

Place, publisher, year, edition, pages
Information Systems for Crisis Response and Management, ISCRAM , 2023. p. 663-675
Series
ISCRAM International Conference on Information Systems, E-ISSN 2411-3387
Keywords [en]
Learning from Incidents, Event Reconstruction-Based Evaluation, Tabletop Exercise
National Category
Information Systems, Social aspects Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-198330ISBN: 979-8-218-21749-5 (electronic)OAI: oai:DiVA.org:liu-198330DiVA, id: diva2:1802659
Conference
20th Annual Global Conference on Information Systems for Crisis Response and Management (ISCRAM 2023), 28-31 May Omaha, USA
Available from: 2023-10-05 Created: 2023-10-05 Last updated: 2025-02-17

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Pilemalm, Sofie

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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