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Designing the city: Challenges and opportunities in digital public service design
School of Arts and Communication, Malmö University, Sweden.
Department of Computer Science and Media Technology, Malmö University, Sweden.
Department of Digital Design, IT University of Copenhagen, Denmark.
Department of Digital Design, IT University of Copenhagen, Denmark.
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2023 (English)In: C&T '23: Proceedings of the 11th International Conference on Communities and Technologies, New York: ACM Digital Library, 2023Conference paper, Published paper (Refereed)
Abstract [en]

Municipalities around the world have become increasingly reliant upon digital technologies in their everyday operations. In pursuit of a faster, cheaper, and more efficient local government, service platforms and applications that mediate citizen-government interactions, smart city infrastructures, and automated decision-making systems have proliferated. More recently, digital technologies are also sought to address socially complex issues and foster civic engagement. These ambitions, motivated by both rational and democratic perspectives, however, confront many challenges such as designing with wide heterogeneous groups, navigating organizational structures, and dealing with the political agendas and conflicting perspectives of multiple stakeholders. Designing digital technologies for municipalities, therefore, requires an ability to address the technical, social, institutional, and political challenges critically, practically, and holistically. This hybrid workshop aims to bring together researchers and practitioners to (1) explore how this could be achieved and (2) map the existing and emerging challenges and opportunities for designing public digital services and technologies.

Place, publisher, year, edition, pages
New York: ACM Digital Library, 2023.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-198757DOI: 10.1145/3593743.3593788Scopus ID: 2-s2.0-85161410006ISBN: 9798400707582 (print)OAI: oai:DiVA.org:liu-198757DiVA, id: diva2:1807344
Conference
11th International Conference on Communities and Technologies, Lahti, Finland, 29 May 2023 - 2 June, 2023.
Available from: 2023-10-25 Created: 2023-10-25 Last updated: 2023-11-10Bibliographically approved

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Boztepe, Suzan

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf