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Context matters—different entrepreneurial approaches among street‐level bureaucrats enhancing digital inclusion
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences. Unit of Political Science, Department of Management Linkoping University Linköping Sweden.ORCID iD: 0000-0002-9905-0942
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2023 (English)In: European Policy Analysis, E-ISSN 2380-6567, Vol. 9, no 4, p. 379-396Article in journal (Refereed) Published
Abstract [en]

Digital technology is frequently used in the delivery of public services. Since not everyone has the skills or digital access required to use such digital services, street-level bureaucrats must find new ways to support citizens to be able to enhance digital inclusion. In most public settings, these new practices of digital support need to be developed in parallel with the street-level bureaucrats' ordinary assignments. This article analyses the development of street-level bureaucrats' entrepreneurial and innovative practices in promoting digital inclusion in two spheres: conventional welfare service provision and in a project-based welfare service provision initiative explicitly intended to enhance digital inclusion. The article builds on qualitative case studies in municipalities in Sweden and demonstrates that there are more openings for innovative, entrepreneurial solutions among street-level bureaucrats in the more project-based setting than in the conventional welfare services. This implies that context matters for street-level entrepreneurial approaches.

Place, publisher, year, edition, pages
Wiley-Blackwell Publishing Inc., 2023. Vol. 9, no 4, p. 379-396
Keywords [en]
entrepreneurial approaches, street-level bureaucrats, digital inclusion, municipalities, Sweden
National Category
Political Science
Identifiers
URN: urn:nbn:se:liu:diva-198932DOI: 10.1002/epa2.1197ISI: 001095801300001Scopus ID: 2-s2.0-85175706315OAI: oai:DiVA.org:liu-198932DiVA, id: diva2:1809401
Funder
Swedish Research Council Formas
Note

Funding: We are grateful to all the informants that have experiences and reflections upon their work and to the national Digidel network. We also thank the Carl Bennett foundation and the research council FORMAS for generous funding to our research.; Carl Bennett foundation; research council FORMAS

Available from: 2023-11-03 Created: 2023-11-03 Last updated: 2023-11-30Bibliographically approved

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Wihlborg, ElinIacobaeus, Helena

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CiteExportLink to record
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Citation style
  • apa
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Output format
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