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In E-Government We Trust? Correlating Factors of E-Government Use in the Western Balkans and EU Countries
Ljubljana University.
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-3671-350x
2023 (English)In: Balkan Social Science Review, ISSN 1857-8799, Vol. 22, no 22, p. 293-319Article in journal (Refereed) Published
Abstract [en]

The e-Government form of governing is thought to enable transparency, efficiency and develop user-centered public service delivery. Usage of e-Government services is seen as one of the prerequisites for full participation in society. However, the success of e-Government is contingent on a combination of factors that determine people's willingness to use e-Government services. Previous research finds trust in government to be one of the key predictors of e-Government use. In this study we test the relationship of trust in government and e-Government usage, also including factors of digital inclusion. We focus on European Union countries and the less studied Western Balkan (WB) countries in the attempt to give an overview of the whole European region. For this purpose, we employ comparable secondary data from reliable datasets following standardized methodology for the EU and the WB countries. We performed a correlation and regression analysis to first test the trust in government and e-Government usage relationship and control the effects by adding two factors of digital inclusion and GDP per capita. The findings problematize and develop the relationship of trust in government, digital inclusion, and e-Government usage.

Place, publisher, year, edition, pages
Goce Delchev University of Shtip , 2023. Vol. 22, no 22, p. 293-319
Keywords [en]
e-Government use, trust in government, digital inclusion, Western Balkans, European Union
National Category
Public Administration Studies Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-200837DOI: 10.46763/bssr232222293pScopus ID: 2-s2.0-85181486346OAI: oai:DiVA.org:liu-200837DiVA, id: diva2:1836586
Available from: 2024-02-09 Created: 2024-02-09 Last updated: 2024-03-15Bibliographically approved

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Kaharevic, Ahmed

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf