liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Employees'reactions due to a reward system: a study in a sale organisation
Linköping University, Department of Management and Economics.
Linköping University, Department of Management and Economics.
2003 (English)Independent thesis Advanced level (degree of Magister)Student thesis
Abstract [en]

Background: Reward systems may be used in order to encourage different behaviors and to motivate employees in accordance with a company’s intended goals and results. To be able to design a reward system that leads to desirable performances, it is of great importance to be aware of the reactions that a reward system can emanate among employees.

Purpose Statement: The purpose is to analyze and explain the reactions of employees due to a reward system that has been designed and implemented by the management.

Research Method: We have carried out interviews with 2 middle-managers, 7 employees as well as the responsible of the reward system at Telia Kundtjänst AB in Norrköping.

Result: According to our study, reactions emanating from the implementation of a reward system appear as improvements as well as deterioration of performance. Further, our study indicates that the reactions can be explained by the injustice experienced among the employees, unclear goals and a deficient communication.

Place, publisher, year, edition, pages
Ekonomiska institutionen , 2003. , 120 p.
Master Thesis in Business Administration (Magisteruppsats från Internationella ekonomprogrammet), 2003:14
Keyword [en]
Business and economics, Reward System, Rewards, Motivation, Performance
Keyword [sv]
National Category
Economics and Business
URN: urn:nbn:se:liu:diva-1544OAI: diva2:18868
Available from: 2003-02-03 Created: 2003-02-03

Open Access in DiVA

fulltext(318 kB)830 downloads
File information
File name FULLTEXT01.pdfFile size 318 kBChecksum MD5
Type fulltextMimetype application/pdf

By organisation
Department of Management and Economics
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 830 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 1124 hits
ReferencesLink to record
Permanent link

Direct link