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Evaluation the Supply Chain of Plymovent AB
Linköping University, Department of Management and Economics.
Linköping University, Department of Management and Economics.
2003 (Swedish)Independent thesis Basic level (professional degree)Student thesis
Abstract [en]

This Master Thesis is a part of PlymoVent’s business to customer plot, with the aim to investigate how the consumers receive the services that PlymoVent provides. With regard to PlymoVent's business strategy and reference theory, the demands of how to receive and monitor a supply chain for a better customer satisfaction where targeted. The findings refer to poor customer satisfaction due to obscure procedures in problem resolution and discrepancy handling, and vague transportation accuracy.

Place, publisher, year, edition, pages
Ekonomiska institutionen , 2003.
Keyword [en]
Business and economics, PlymoVent, Supply Chain Management, Logistics, Order Lead-time, Customer Care, 2003:63
Keyword [sv]
National Category
Economics and Business
URN: urn:nbn:se:liu:diva-2049ISRN: LITH-EKI-EX--03/63--SEOAI: diva2:19377
Available from: 2003-11-12 Created: 2003-11-12

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