liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Management control in Shared Service Centers: How to influence people in the striving towards organizational goals
Linköping University, Department of Management and Economics.
Linköping University, Department of Management and Economics.
2004 (English)Independent thesis Advanced level (degree of Magister)Student thesis
Abstract [en]

Background: A constant market pressure on companies to increase their competitiveness has compelled managers to explore business models outside of the traditional ones. The Shared Service Center (SSC) forms part of these untried models, and can be seen as a hybrid. When it comes to its management control, the research is scarce, and hence, there are no obvious paths to follow when it comes to the designing and use of management control systems in such organizations.

Purpose: The purpose of this thesis is to describe the design of the management control system in a SSC, and further to analyze the underlying reasons for its outlining.

Demarcation: The study is limited to the investigation of the SSCs of Electrolux, SKF and Volvo. Moreover, the problem is highlighted from the perspective of the SSC management.

Realization: In the form of a case study, the thesis was realized through the undertaking of four interviews with individuals in the SSCs’ respective management or its close surrounding.

Results: Sprung out of the process orientation, SSCs in their management control primarily focus on customers, process improvement and people. In their striving to obtain cost reduction and service quality, several control tools are used, the choice of which depends on variables such as organizational structure, external environment, technology and strategy.

Place, publisher, year, edition, pages
Ekonomiska institutionen , 2004.
Master Thesis in Business Administration (Magisteruppsats från Internationella ekonomprogrammet), 2004:15
Keyword [en]
Business and economics, Shared Service Centers, Management control, Electrolux, SKF, Volvo
Keyword [sv]
National Category
Economics and Business
URN: urn:nbn:se:liu:diva-2138OAI: diva2:19468
Available from: 2004-03-09 Created: 2004-03-09

Open Access in DiVA

fulltext(940 kB)2392 downloads
File information
File name FULLTEXT01.pdfFile size 940 kBChecksum SHA-1
Type fulltextMimetype application/pdf

By organisation
Department of Management and Economics
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 2392 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 2074 hits
ReferencesLink to record
Permanent link

Direct link