liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Förtroendekriser: en studie av svenska livförsäkringsbolag
Linköping University, Department of Management and Economics.
Linköping University, Department of Management and Economics.
2004 (Swedish)Independent thesis Advanced level (degree of Magister)Student thesisAlternative title
Crises of confidence : a study of Swedish life-insurance companies (English)
Abstract [en]

Background: The Swedish life-insurance business has been extensively criticised lately due to broken promises to customers as well as due to scandals that some companies within the business have been involved in. The companies within the Swedish life-insurance business find themselves in a so- called crisis of confidence, something that is created in and by media. A company that finds itself in a crisis of confidence somehow have to manage the situation and crises of confidence can also result in different kinds of changes.

Purpose: The aim of this thesis is to explore and analyse how individual life- insurance companies manage crises of confidence. As a consequence, the aim is also to investigate in what way crises of confidence are initiators to change.

Procedure: The study has been conducted through seven qualitative interviews with individuals holding a managerial position within a Swedish life-insurance company.

Findings: Essential for managing crises of confidence is communication and information mainly to media, but also to customers and employees. Further, a higher level of clarity and transparency in products and activities, together with increased control of ethical policies, are aspects that have been shown to be of importance in managing the crisis of confidence within the Swedish life- insurance business. The crisis of confidence has generated changes, but it can not be decided with certainty if these changes have been initiated only by the crisis of confidence, or if the changes would have been carried through anyway. What can be established, is that the crisis of confidence has speeded up already planned changes.

Place, publisher, year, edition, pages
Ekonomiska institutionen , 2004.
Series
Master Thesis in Business Administration (Magisteruppsats från Internationella ekonomprogrammet), 2004:20
Keyword [en]
Business and economics, crisis of confidence, crisis management, trust, change, life-insurance business
Keyword [sv]
Ekonomi
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:liu:diva-2180OAI: oai:DiVA.org:liu-2180DiVA: diva2:19510
Uppsok
samhälle/juridik
Available from: 2004-03-02 Created: 2004-03-02

Open Access in DiVA

fulltext(521 kB)214 downloads
File information
File name FULLTEXT01.pdfFile size 521 kBChecksum SHA-1
71a4751b7445f73ab416084ffcceb0e1134cf0592f92b1b020416c634751d094e88cd395
Type fulltextMimetype application/pdf

By organisation
Department of Management and Economics
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 214 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 228 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf