Effekter av att införa Ständiga förbättringar: En fallstudie av förändringsprocessen vid implementering av ISO 9001:2000 genom kvalitetsprojektet BIKE på Metso Paper Service i Sundsvall
Independent thesis Basic level (professional degree)Student thesisAlternative title
Effects of introducing Continuous Improvements : A case study of the changing process at the implementation of ISO 9001:2000 by the quality project BIKE at Metso Paper Service in Sundsvall (English)
The purpose of this thesis has been to investigate the effect of introducing the qualitystandard ISO 9001:2000 at Metso Paper Service in Sundsvall. The investigation has been focused on implementation of the new method of work, Continuous improvements. The implementation has been studied in a case study with both a qualitative and quantitative method.
Continuous Improvements is a way of working focused on continuously increasing the efficiency and having the purpose of achieving the formulated goals. This is often accomplished by the organisation carrying out the changing process to a great extent in small but efficient teams.
The effects of Metso’s introduction of the system are many. Above all the possibility of influence on the changing process has increased. This study also shows significant increase of the motivation and engagement of the employees as well as the number of ideas of improvements. This documentation ends with recommendations for further improvements of the system.
Place, publisher, year, edition, pages
Ekonomiska institutionen , 2004. , 103 p.
Executive Master in Project Management, 2004:47
Business and economics, ISO 9000, ISO 9001, ISO 9000:2000, ISO 9001:2000, Changing process, Continuous Improvements, Project, Effective teams, Quality
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-2387OAI: oai:DiVA.org:liu-2387DiVA: diva2:19718