Intranätets betydelse för användarna i ett landsting
Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
The aim with this independent degree project of master thesis is to find what the user opinions of the intranet in a county council is. The paper seeks how the question about how the culture in the organisation was affected by the use of the intranet. An important part is to explore the expectations and acceptance of the intranet and get a picture of which functions and services support day-to-day work with good quality. One goal is to find out how the intranet users feel that the communication, information and usability can be developed.
The focus group interview is a qualitative method that has been applied for gathering data from the respondents, who participate in the investigation from the county council. The used method is unstructured focus groups containing the three dominating categories of staff in the county council. Totally five focus groups have been interviewed.
In the result and the following analysis of data from the focus group interviews have a few main categories been chosen for the survey. One of the categories is the information- and communication flows in the intranet, which include how it works today and could be improved. Other parts in the analysis are usability, organisation culture and the potential for the intranet as a tool for the organisation.
A number of conclusions are drawn from the survey and the analysis. One conclusion is that the intranet is a well-accepted channel for information, but underestimated as a communication channel. Another conclusion is that the respondents considered that an intranet has to be fun, exciting, and contain interesting material; which will lead to that the intranet will be used more. The content has to be updated and suited for the needs of the organisation.
Place, publisher, year, edition, pages
Tema Kommunikation , 2005. , 73 p.
communication, usability, information design, intranet tools, intranet, county council
Intranät, landsting, kommunikation, användbarhet, informationsdesign, intranätverktyg
IdentifiersURN: urn:nbn:se:liu:diva-3611ISRN: LIU-TEMAK/TDK-EX--05/002--SEOAI: oai:DiVA.org:liu-3611DiVA: diva2:20417