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Design of Rocker Switches for Work Vehicles: an application of Kansei Engineering
Linköping University, Department of Management and Engineering, Machine Design . Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
2005 (English)In: Applied Ergonomics, ISSN 0003-6870, Vol. 36, no 5, 557-567 p.Article in journal (Refereed) Published
Abstract [en]

Rocker switches used in vehicles meet high demands partly due to the increased focus on customer satisfaction. Previous studies focused on ergonomics and usability rather than design for emotions and affection. The aim of this study was to determine how and to what extent engineering properties influence the perception of rocker switches. Secondary aims were to compare two types of rating scales and to determine consistency over time of the ratings. As a method Kansei Engineering was used, describing a product domain from a physical and semantic point of view. A model was built and validated, and recommendations for new designs were given. It was seen that the subjective impressions of robustness, precision and design are strongly influenced by the zero position, the contact position, the form-ratio, shape and the surface of rocker switches. A 7-point scale was found suitable. The Kansei ratings were consistent over time.

Place, publisher, year, edition, pages
2005. Vol. 36, no 5, 557-567 p.
Keyword [en]
Knobs; Properties; Emotion; Affective engineering
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-13474DOI: 10.1016/j.apergo.2005.02.002OAI: oai:DiVA.org:liu-13474DiVA: diva2:20835
Available from: 2005-07-18 Created: 2005-07-18 Last updated: 2009-06-04
In thesis
1. Engineering Emotional Values in Product Design: Kansei Engineering in Development
Open this publication in new window or tab >>Engineering Emotional Values in Product Design: Kansei Engineering in Development
2005 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Feelings and impressions of a product are important for the decision of purchasing it or not. Designing attractive products therefore requires knowledge about the feelings and impressions the products evoke on the customer and the user. Integrating such affective values in product design requires the introduction of suitable methods into companies’ product design processes, methods which can capture and convert subjective and even unconscious feelings about a product into concrete design parameters. This is sometimes referred to as ‘Affective Engineering’. One methodology in this context is Kansei Engineering, which has been developed in Japan in order to design feelings into products. The aim of this thesis was twofold: Firstly, to improve understanding of the nature of products making emotional impact on the users and customers. Secondly, to identify and improve methods capable of grasping those affective values and translating them into concrete product design solutions. This thesis presents three empirical studies and two methodological papers, relating to warehouse trucks and laminate flooring. The first study was made on user impact of warehouse trucks in three different European countries. A second study dealt with affective values of rocker-switches in work vehicles, such as warehouse trucks. A third study on this truck type compared the old manoeuvring panel evaluated in the previous studies with a newly introduced manoeuvring panel in order to validate the impact of the design improvements made after the first study. Further, a conceptual model on Kansei Engineering methodology was proposed in a methods paper based on the experience from the studies performed in order to provide a structure for performing Kansei Engineering studies. The fifth paper had the purpose of validating and improving the proposed model using laminate flooring as research object. More structured ways of identifying design parameters and relevant product properties was given high priority in the improvement work of the methodology. A model for spanning the Space of Product Properties was presented and applied. This thesis also deals with other improvement areas in the methodology and proposed new developments, including the use of scales, experimental design and validation methods. In conclusion, Kansei Engineering is a concept and a methodology in strong development, a framework in which tools and methods are continuously developed, added and integrated.

Place, publisher, year, edition, pages
Institutionen för konstruktions- och produktionsteknik, 2005
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 0345-7524
Series
Keyword
Technology, Feelings, impressions, purchasing, Kansei Engineering, scales, experimental design, validation methods, TEKNIKVETENSKAP
National Category
Engineering and Technology
Identifiers
urn:nbn:se:liu:diva-497 (URN)91-85299-46-4 (ISBN)
Public defence
2005-06-17, C3, Hus C, Campus Valla, Linköping, 13:15 (English)
Opponent
Supervisors
Available from: 2005-07-18 Created: 2005-07-18 Last updated: 2009-06-04

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Schütte, SimonEklund, Jörgen

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