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How do Shop Stewards Perceive their Situation and Tasks?: Preconditions for Support of Union Work
Linköping University, Department of Computer and Information Science, MDALAB - Human Computer Interfaces. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4677-1949
Linköping University, Department of Computer and Information Science, MDALAB - Human Computer Interfaces. Linköping University, The Institute of Technology.
Linköping University, Department of Medical and Health Sciences, Social Medicine and Public Health Science. Linköping University, Faculty of Health Sciences. (Landstinget i Östergötland; Centre for Public Health Sciences; Centre for Public Health Sciences; Folkhälsovetenskapligt centrum; Folkhälsovetenskapligt centrum)ORCID iD: 0000-0001-6049-5402
2001 (English)In: Economic and Industrial Democracy, ISSN 0143-831X (print) 1461-7099 (online), Vol. 22, no 4, 569-599 p.Article in journal (Refereed) Published
Abstract [en]

When unions worldwide confront a decline in density and power,pressure increases on shop stewards. They occupy a positiondesribed s demanding, which involves striking a balance betweenconciliation and tough negotiation, between ordinary work andunion work, and feelings of isolation from members. If shopstewards already experien a demanding work situation, and parallelto this the overall union conditions become aggravated, a nextstep would be to find out in what ways their situation can befacilitated. This article is based on data desribing recentexperiences of Swedish shop stewards, and it compares theirsituation to that desribed in the international research literature.It is found that the basic components of union work remain stable,in spite of rent labour relations changes and national differences.However, lees than half of the reported problems were relatedto direct contact with the employer. Shop stewards generalyexperience a situation characterized by inherent conflict andwide-ranging tasks, resulting in high demands on their skillsand in role overload. On the other hand, the results indicatedifferences with regard to the ulnion affilation, age, experienceand gender. En the eyes of union members the shop stew ardslargely emb ody the ui on organizati on. Therefore, they shouldreeive increased attention when dealing with the problems ofunions. Measures to facilitate their work can include training,supportive networks and access to adequate information technology,and can further be targeted with regard to age/experience andgender.

Place, publisher, year, edition, pages
2001. Vol. 22, no 4, 569-599 p.
Keyword [en]
labour relations, shop stewards, trade unions, union membership
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-13485DOI: 10.1177/0143831X01224006OAI: diva2:20852
Available from: 2002-10-17 Created: 2002-10-17 Last updated: 2015-09-02
In thesis
1. Information Technology for Non-Profit Organisations: Extended Participatory Design of an Information System for Trade Union Shop Stewards
Open this publication in new window or tab >>Information Technology for Non-Profit Organisations: Extended Participatory Design of an Information System for Trade Union Shop Stewards
2002 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The conditions for the third, non-profit sector, such as grassroots organisations and trade unions, have changed dramatically in recent years, due to prevailing social trends. Non-profit organisations have been seen as early adopters of information technology, but the area is, at the same time, largely unattended by scientific research. Meanwhile, the field of information systems development is, to an increasing extent, recognising the importance of user involvement in the design process. Nevertheless, participatory development approaches, such as Participatory Design are not suited to the context of entire organisations, and new, networked organisational structures, such as those of non-profit organisations. This reasoning also applies to the theoretical framework of Activity Theory, whose potential benefits for systems development have been acclaimed but less often tried in practice.

This thesis aims, first, at extending Participatory Design to use in large, particularly non-profit organisations. This aim is partly achieved by integrating Participatory Design with an Argumentative Design approach and with the application of Activity Theory modified for an organisational context. The purpose is to obtain reasoning about and foreseeing the consequences of different design solutions. Second, the thesis aims at exploring information technology needs, solutions, and consequences in non-profit organisations, in trade unions in particular. The case under study is the Swedish Trade Union Confederation (LO) and the design of an information system for its 250 000 shop stewards.

The thesis is based on six related studies complemented with data from work in a local design group working according to the principles of Participatory Design. The first study was aimed at investigating and comparing trade union management’s view of the new technology and the actual needs of shop stewards. The second study investigated the situation, tasks and problems of shop stewards, as a pre-requisite for finding information technology needs. The third study merged the previous findings into an argumentative design of an information systems design proposal. The fourth study collected the voices from secondary user groups in the organisation, and presented an Activity theoretical analysis of the union organisation and a modified design proposal in the form of a prototype. The fifth study presented an Activity theoretical framework, modified for organisational application, and used it for producing hypotheses on possible shop steward tasks and organisational consequences of the implementation of the information system. The sixth paper was aimed at the initial testing of the hypotheses, through the evaluation of information technology facilities in one of the individual union affiliations. The complementary data was used to propose further modifications of the integrated Participatory, Argumentative, and Activity Theory design approach.

The major contributions of the study are, first, a modified Participatory Design approach to be applied at three levels; in general as a way of overcoming experienced difficulties with the original approach, in the context of entire, large organisations, and in the specific non-profit organisation context. The second contribution is generated knowledge in the new research area of information technology in the non-profit, trade union context, where for instance the presented prototype can be seen as a source of inspiration. Future research directions include further development and formalisation of the integrated Participatory Design approach, as well as actual consequences of implementing information technology in non-profit organisations and trade unions.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2002. 121 p.
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 749
Informations system, trade unions, Non-profit organisations, information technology, Participatory Design
National Category
Computer and Information Science
urn:nbn:se:liu:diva-4981 (URN)91-7373-318-0 (ISBN)
Public defence
2002-09-25, Visionen, Hus B, Campus Valla, Linköpings universitet, Linköping, 13:15 (English)
On the day of the public defence the status of article V was: Submitted.Available from: 2002-10-17 Created: 2002-10-17 Last updated: 2015-08-19Bibliographically approved

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