Satisfaction is not all: patients' perceptions of outcome of general practice consultations, a qualitative study
2005 (English)In: BMC family practice, ISSN 1471-2296, Vol. 6, no 43Article in journal (Refereed) Published
BACKGROUND: Evaluation of outcome in general practice can be seen from different viewpoints. In this study we focus on the concepts patients use to describe the outcome of a consultation with a GP.
METHOD: Patients were interviewed within a week after a consultation with a GP. The interviews were made with 20 patients in 5 focus groups and 8 individually. They were analysed with a phenomenographic research approach.
RESULTS: From the patient's perspective, the outcome of a consultation is about cure or symptom relief, understanding, confirmation, reassurance, change in self-perception and satisfaction.
CONCLUSION: General practice consultations are often more important for patients than generally supposed. Understanding is the most basic concept.
Place, publisher, year, edition, pages
2005. Vol. 6, no 43
Medical and Health Sciences
IdentifiersURN: urn:nbn:se:liu:diva-18478DOI: 10.1186/1471-2296-6-43PubMedID: 16242048OAI: oai:DiVA.org:liu-18478DiVA: diva2:219777
Annika Andén, Sven-Olof Andersson and Carl-Edvard Rudebeck, Satisfaction is not all: patients' perceptions of outcome of general practice consultations, a qualitative study, 2005, BMC family practice, (6), 43.
Licensee: BioMed Central