Solutions offerings: A critical literature review, an expanded conceptualisation, and empirical illustrations
2009 (English)In: QUIS 11 - Moving forward with service quality: proceedings of the QUIS 11 - Services Conference, Ingolstadt, Germany: Ingolstadt School of Management , 2009, 461-469 p.Conference paper (Refereed)
In the last decades, the number of articles on solutions offerings has been growing, as well as the number of companies developing solutions strategies. This paper undertakes a critical examination of the literature on solutions offerings and draws on both the broader academic literature and empirical examples. Based on the review, a reconceptualization of solutions offerings is developed.
Place, publisher, year, edition, pages
Ingolstadt, Germany: Ingolstadt School of Management , 2009. 461-469 p.
IdentifiersURN: urn:nbn:se:liu:diva-19762ISBN: 978-3-00-027342-1OAI: oai:DiVA.org:liu-19762DiVA: diva2:228459
QUIS 11 - Services Conference, Wolfsburg, Germany, June 11-14, 2009,