A dynamic capabilities approach to service infusion in manufacturing
2009 (English)In: QUIS 11 (11th Quality in Services Symposium): Moving Forward with Service Quality, Wolfsburg, Germany: Ingolstadt School of Management , 2009, 331-340 p.Conference paper (Refereed)
This paper explores key dynamic capabilities needed for industrial firms to become more service oriented, i.e. to increase the service content in the offerings. Applying a dynamic capabilities framework in a service context is novel and by doing this, new, valuable insights can be gained into the research on how to address the increasing service infusion in industrial firms. Based on an explorative, multiple case study (10 companies) with in-depth interviews and focus groups, seven dynamic capabilities are identified.
Place, publisher, year, edition, pages
Wolfsburg, Germany: Ingolstadt School of Management , 2009. 331-340 p.
IdentifiersURN: urn:nbn:se:liu:diva-19763ISBN: 978-3-00-027342-1OAI: oai:DiVA.org:liu-19763DiVA: diva2:228460