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User and Business Value: A Dual-Stakeholder Perspective on IT Systems
Linköping University, Department of Computer and Information Science.
Linköping University, Department of Computer and Information Science.
2007 (English)Independent thesis Advanced level (degree of Magister), 20 points / 30 hpStudent thesis
Abstract [en]

When discussing the value of an information technology (IT) system, the most common approach is to take on the perspective of either the organization introducing the IT system or the end users. The purpose of this thesis has been to study the values of both stakeholder groups in order to define what system characteristics are the most desirable from a dual-stakeholder point of view.

Through a series of contextual inquiries, interviews and questionnaires, the value perceptions of end users and IT managers at a large European rail operator were investigated. The results of the study point to a high degree of similarity in the value perceptions of end users and IT managers, although the former were generally focused on short-term value while the latter also were concerned about long-term, sustaining value.

The findings are applicable to practitioners wishing to take a dual perspective on IT value as well as academics looking to find touch points between usability and business strategy. In the context of end users and IT managers, the most important system characteristics that maximize value for both stakeholder groups were found to be Availability, Recoverability, Efficiency, Reliability and Future Proofness.

Place, publisher, year, edition, pages
Institutionen för datavetenskap , 2007. , 100 p.
Keyword [en]
user values, business values, usability, use qualities, mobile workforce
National Category
Information Science
Identifiers
URN: urn:nbn:se:liu:diva-8376ISRN: LIU-KOGVET-D--07/04--SEOAI: oai:DiVA.org:liu-8376DiVA: diva2:23182
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Available from: 2007-03-16 Created: 2007-03-16

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf