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Är det svårt att hitta i en mobitelefonmanual?: En kvalitativ fallstudie om informationssökning och användbarhet
Linköping University, The Tema Institute, Department of Communications Studies.
2007 (Swedish)Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
Abstract [en]

This master thesis states the following questions: Is it easy or difficult to retrive information from a mobile phone manual? How can the search process be described among user for a mobile phone manual? What similarities and differeces can be identified between users? Arhe there any variables that affect search performance such as reading skills or technical domain knowledge? Eight mobile phone users participated in an empirical observation and the scope was to find information in a paper version of a mobile phone manual according to given tasks. The results shows that some users has problems to retrieve information due to that the correct page in the mobile phone manual could not be located. The results show that the user is using several search strategies, for example the table of contents and the index, when trying to locate information. The results also revel that the user initiates multiple search steps before the correct information can be located. The thesis discusses how a manual could be designet to make information easier to find.

Place, publisher, year, edition, pages
Tema Kommunikation , 2007. , 98 p.
Keyword [sv]
Informationssökning, användbarhet, strategisk läsning, manualer, sökstrategier, sökeffektivitet
National Category
Social Sciences Interdisciplinary
URN: urn:nbn:se:liu:diva-8449ISRN: LIU-TEMAK/TDK-EX--07/001--SEOAI: diva2:23227
Available from: 2007-03-01 Created: 2007-03-01

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Department of Communications Studies
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