liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Equipping the future quality practitioner given expert characteristics and future manufacturing and e learning developments
University of Limerick.
University of Limerick.
Linköping University, Department of Management and Engineering, Quality Technology and Management . Linköping University, HELIX Vinn Excellence Centre. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-9155-189X
2008 (English)In: The 11th International QMOD Conference, 2008Conference paper (Other academic)
Abstract [en]


This paper reports on an investigation undertaken across five countries to elicit what the perceived traits and characteristics of an expert in Quality and in conjunction with these traits, to understand what role technology may play in the provision of education of quality experts in the future.


: A questionnaire which investigated what quality practitioners and managers in Small to Medium Size firms perceive to be an ‘expert’ in quality was developed. A semi structured interview based on this questionnaire was the method of deployment in twenty Small to medium size organisations from Spain, Poland, Greece, Sweden and Ireland. The questionnaires were translated into the national language for each participating country and the results were then reverse translated back into English.


Most surprisingly perhaps the expert characteristics that defined an expert quality professional were significantly biased towards soft or networking building skills as opposed to skills with an analytical base. This will have a significant impact both on how quality professionals work and in how training is delivered.

Research limitation/Implication:

The survey results indicate that a ‘Pareto flip’ in the provision and focus of education is required. Given how the manufacturing environment is expected to change, provision of tools and techniques that will facilitate employees learning the skills required to deploy quality in a virtual and networked learning and manufacturing environment is critical.


This paper researched what the possible futures in both manufacturing and e-learning are to understand what environment the quality professional will be operating in and possible modes of deploying these requisite skills.

Place, publisher, year, edition, pages
Keyword [en]
E-learning, Novice to Expert, Quality Management, Barriers to uptake, Learning companions
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-20471OAI: diva2:234619
Available from: 2009-11-03 Created: 2009-09-09 Last updated: 2015-02-05Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Pettersen, Jostein
By organisation
Quality Technology and Management HELIX Vinn Excellence CentreThe Institute of Technology
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 38 hits
ReferencesLink to record
Permanent link

Direct link