Collaborative Command and Control Practice: Adaptation, Self-Regulation and Supporting Behavior
2009 (English)In: International Journal of Information Systems for Crisis Response and Management, ISSN 1937-9390, Vol. 1, no 2, 47-67 p.Article in journal (Refereed) Published
This paper describes a study, which aimed to document the work practice ofa team of commanders responding to an emergency, and to identify areasand activities, that may be enhanced by the use of command and controltools. The study was based on a “human-in-the-loop” simulation withemergency management commanders as participants. Communicationanalyses – episodic analysis, socio-metric status and communication roles –were used to assess coordination among the commanders. The resultsindicate that the commanders used informal arrangements within theestablished command and control structures to perform various informalfunctions and take on diverse communication roles across organizational anddomain boundaries. Cross-domain and cross-organizational knowledge wasthe most important enabler of this type of coordination. General toolsproviding methods and aids to indicate and support informal functions andcommunication roles were identified as absent.
Place, publisher, year, edition, pages
2009. Vol. 1, no 2, 47-67 p.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-20637OAI: oai:DiVA.org:liu-20637DiVA: diva2:235377