liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Suppliers in the privatised UK wastewater market and their possible moves towards integrated solutions
Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
2006 (English)In: Water Policy, ISSN 1366-7017, Vol. 8, no 6, 559-572 p.Article in journal (Refereed) Published
Abstract [en]

An increasing number of companies in the capital goods industry are turning towards new strategies where the focus is to add value for customers by providing integrated solutions (combining products and services), instead of selling components, spare parts and support services. These new strategies represent moves in the value chain and create a need for new business models as well as new competencies.

In this paper, the fairly new concept of integrated solutions is explored in the context of a privatised industry. The findings are based on empirical case studies carried out at two companies supplying products and services to the UK wastewater industry. In the UK, both water companies and their suppliers are influenced by economic and environmental regulations, an increased focus on cost, and outsourcing. On one hand, the two manufacturers have increased their competence with respect to system integration and operational services – competencies for supplying integrated solutions. On the other hand, a fragmented and vertically structured market with a multitude of different actors increases the distance between the water companies and the manufacturers. In addition, the division of the industry into a capital and operational side complicates the coordination between new sales and services.

Place, publisher, year, edition, pages
2006. Vol. 8, no 6, 559-572 p.
Keyword [en]
Capital goods; Integrated solutions; Privatisation; Services; Solutions; Wastewater
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-14483DOI: 10.2166/wp.2006.056OAI: oai:DiVA.org:liu-14483DiVA: diva2:23576
Available from: 2007-05-21 Created: 2007-05-21 Last updated: 2013-10-23
In thesis
1. Integrated Solutions in the Capital Goods Sector: Exploring innovation, service and network perspectives
Open this publication in new window or tab >>Integrated Solutions in the Capital Goods Sector: Exploring innovation, service and network perspectives
2007 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

With varying degrees of success, a number of firms in the capital goods sector are experimenting with different ‘integrated solutions’ initiatives. Integrated solutions include product innovations which enable increased process control that allows the optimisation of the customers’ processes, as well as business innovations which change the firms’ business models and customer approach. It is not always easy to develop and commercialise these new offerings, especially for firms that have traditionally focused on developing and selling products. Integrated solutions challenge these firms to shift the focus from physical products, spare parts and support services to emphasis on delivery of performance optimisation and productivity.

This thesis is a compilation of five papers and five supporting chapters that discuss and analyse the challenges with developing and commercialising integrated solutions in the capital goods sector. The research builds on case studies of firms experimenting with integrated-solution offerings. The firms produce complex, expensive industrial machinery to customers in the process and manufacturing industries. The main case is based on a five-year, in-depth longitudinal study of Alfa Laval, and more specifically of the developments within the wastewater industry. Other case studies include ITT Flygt and Atlas Copco.

The thesis shows that the development and commercialisation of integrated solutions represent a multifaceted, iterative and complex process for the firms under study, who need to combine product, service and business innovations, create new business structures, and create new relationships with customers and possible partners. Consequently, the development of integrated solutions is not confined to or explained by one theoretical field in this thesis, but is linked to innovation, service and network perspectives.

The thesis also shows that the three activities of innovating, organising and building relationships are dependent on changing market structures, customer demands and business cycles. Therefore it becomes important to manage the coexistence of different types of offerings, such as products, services and integrated solutions.

Place, publisher, year, edition, pages
Institutionen för ekonomisk och industriell utveckling, 2007
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1098Dissertations from the International Graduate School of Management and Industrial Engineering, ISSN 1402-0793 ; 107
Keyword
Integrated solutions, Innovation, Capital goods
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:liu:diva-8869 (URN)978-91-85715-06-0 (ISBN)
Public defence
2007-05-25, C3, C Huset, Linköping Universitet, Linköping, 13:00 (English)
Opponent
Supervisors
Available from: 2007-05-21 Created: 2007-05-21 Last updated: 2015-03-04
2. Towards integrated solutions: Alfa Laval and the wastewater industry
Open this publication in new window or tab >>Towards integrated solutions: Alfa Laval and the wastewater industry
2004 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Manufacturing companies in the capital goods industry face opportunities and challenges to their traditionally used business model for selling products, spare parts and services. They are encountering increasing pressure to provide their customers with broader, more tailored solutions. With these integrated solutions, as they are referred to in this thesis, companies are combining services with products to address their customers' business needs, and focus on the delivery of performance.

The objective of this thesis is to address this fairly new concept of integrated solutions using Alfa Laval as a study case in a wastewater industry setting. The business and organisational implications of the move towards integrated solutions have been explored and the move characterised in the context of innovation literature. The thesis comprises five supporting chapters and four empirical papers. The first of these four papers explores and identifies incentives and new competence requirements for providing integrated solutions. The second paper highlights the influence that external elements such as changes in market structure have on providing integrated solutions. The third paper explores internal processes at Alfa Laval supporting a move towards integrated solutions. The fourth and final paper describes the development and launch of a self-optimising control system for the dewatering process, which is licensed out to customers, hence challenging Alfa Laval's traditional way of doing business.

The thesis links Alfa Laval's move towards integrated solutions with its capabilities in the areas of system integration, operational services, partnering and organisational competence, and its approach to customers. It also shows that Alfa Laval's move towards integrated solutions encompasses products, services, performance and organisational innovations.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet, 2004. 59 p.
Series
Dissertations from the International Graduate School of Management and Industrial Engineering, ISSN 1402-0793 ; 81Linköping Studies in Science and Technology. Thesis, ISSN 0280-7971 ; 40
National Category
Social Sciences
Identifiers
urn:nbn:se:liu:diva-22207 (URN)LiU-Tek-Lic-2004:40 (ISRN)1364 (Local ID)91-85295-23-X (ISBN)1364 (Archive number)1364 (OAI)
Available from: 2009-10-07 Created: 2009-10-07 Last updated: 2013-10-23

Open Access in DiVA

No full text

Other links

Publisher's full textLink to Ph.D. thesis

Authority records BETA

Windahl, Charlotta

Search in DiVA

By author/editor
Windahl, Charlotta
By organisation
Department of Management and EngineeringThe Institute of Technology
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 87 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf