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From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
Linköping University, Department of Management and Engineering, Assembly technology. Linköping University, The Institute of Technology. (Sustainable Production)ORCID iD: 0000-0003-2552-3636
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
2009 (English)In: Proceedings of 42nd CIRP Conference on Manufacturing Systems, 2009, Paper No.-46 p.Conference paper, Published paper (Other academic)
Abstract [en]

As hardening competition in industry pushes manufacturing companies to deliver increased customer value, communication with the customer during the use-phase becomes paramount. This paper investigates whether warranty management could be a method for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The research methodology applied was a multiple case study, with four suppliers as focal firms, where buyer-supplier relationships were investigated from a supplier perspective. Results show that advanced warranty reporting, implemented as a strategic tool, can be a key to efficient IPSE.

Place, publisher, year, edition, pages
2009. Paper No.-46 p.
Keyword [en]
Manufacturing, Maintenance, Product/Service System, PSS, Warranty
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-20775OAI: oai:DiVA.org:liu-20775DiVA: diva2:236460
Conference
42nd CIRP Conference on Manufacturing SystemsSustainable Development of Manufacturing Systems, Grenoble, France, Wed. 3 - Fri. 5, June 2009
Note

The paper has number 46 on the conference CD-ROM.

Available from: 2009-09-23 Created: 2009-09-18 Last updated: 2016-04-12

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Authority records BETA

Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko

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Output format
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