From Component to System Solution Supplier: Strategic Warranty Management as a Key to Efficient Integrated Product/Service Engineering
2009 (English)In: Proceedings of 42nd CIRP Conference on Manufacturing Systems, 2009, Paper No.-46 p.Conference paper (Other academic)
As hardening competition in industry pushes manufacturing companies to deliver increased customer value, communication with the customer during the use-phase becomes paramount. This paper investigates whether warranty management could be a method for improved integrated product/service engineering (IPSE) as a firm moves from component to system solution supplier. The research methodology applied was a multiple case study, with four suppliers as focal firms, where buyer-supplier relationships were investigated from a supplier perspective. Results show that advanced warranty reporting, implemented as a strategic tool, can be a key to efficient IPSE.
Place, publisher, year, edition, pages
2009. Paper No.-46 p.
Manufacturing, Maintenance, Product/Service System, PSS, Warranty
IdentifiersURN: urn:nbn:se:liu:diva-20775OAI: oai:DiVA.org:liu-20775DiVA: diva2:236460
42nd CIRP Conference on Manufacturing SystemsSustainable Development of Manufacturing Systems, Grenoble, France, Wed. 3 - Fri. 5, June 2009
The paper has number 46 on the conference CD-ROM.2009-09-232009-09-182016-04-12