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Product/Service Systems Experiences: an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Linköping University, Department of Management and Engineering, Assembly technology. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-2552-3636
Department of System Design, Tokyo Metropolitan University, Japan.
2009 (English)In: Proceedings of the 1st CIRP IPS2 Conference: Industrial Product-Service Systems (IPS2), Cranfield: Cranfield University Press , 2009, 74-81 p.Conference paper, Published paper (Other academic)
Abstract [en]

Product/Service Systems have recently grown in manufacturers’ interest. This paper presents an international survey of manufacturers from Sweden, Japan, Italy and Germany. The results show that customer connection and demands along with increased competition were main driving forces for product/service systems. Also, most product/service systems include physical products, maintenance and repairs. Staff working with product development, marketing and after sales were the major actors in product/service system development. As in traditional product sales, most product/service systems still have the ownership of physical products transferred to the customer/user. Physical products used in product/service systems are seldom adapted for product/service systems.

Place, publisher, year, edition, pages
Cranfield: Cranfield University Press , 2009. 74-81 p.
Keyword [en]
PSS, IPSE, Service Engineering, Service Management, Functional Sales, Remanufacturing
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-20777ISBN: 978-0-9557436-5-8 (print)OAI: oai:DiVA.org:liu-20777DiVA: diva2:236468
Conference
1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University UK, 1-2 April 2009
Available from: 2009-09-23 Created: 2009-09-18 Last updated: 2016-04-12

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Lindahl, MattiasSakao, TomohikoSundin, Erik

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf