Product/Service Systems Experiences: an International Survey of Swedish, Japanese, Italian and German Manufacturing Companies
2009 (English)In: Proceedings of the 1st CIRP IPS2 Conference: Industrial Product-Service Systems (IPS2), Cranfield: Cranfield University Press , 2009, 74-81 p.Conference paper (Other academic)
Product/Service Systems have recently grown in manufacturers’ interest. This paper presents an international survey of manufacturers from Sweden, Japan, Italy and Germany. The results show that customer connection and demands along with increased competition were main driving forces for product/service systems. Also, most product/service systems include physical products, maintenance and repairs. Staff working with product development, marketing and after sales were the major actors in product/service system development. As in traditional product sales, most product/service systems still have the ownership of physical products transferred to the customer/user. Physical products used in product/service systems are seldom adapted for product/service systems.
Place, publisher, year, edition, pages
Cranfield: Cranfield University Press , 2009. 74-81 p.
PSS, IPSE, Service Engineering, Service Management, Functional Sales, Remanufacturing
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-20777ISBN: 978-0-9557436-5-8OAI: oai:DiVA.org:liu-20777DiVA: diva2:236468
1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University UK, 1-2 April 2009