Analysis of Integrated Product and Service Offerings from Current Perspectives of Providers and Customers
2009 (English)In: Proceedings of the 1st CIRP IPS2 Conference: Industrial Product/Service Systems (IPS2), Cranfield: Cranfield University Press , 2009, 193-199 p.Conference paper (Refereed)
This paper reports the current status of how companies address IPSO (Integrated Product and Service Offerings)-typed business. It will consist of perspectives both from providers and customers mainly fromSweden and Germany. Especially, it selects how providing firms address uncertainty as one focal issue. As a result of interviews, factors from customers are the major source of uncertainty for an experiencedcompany, while services are the major for little experienced companies. In addition, there was found to be areasonable wish of providers to obtain a formalized way leading to quantitative management of uncertainty. On the other hand, customer incentives are not always clear. While some customers find the IPSO preferable from economic reasons other customers have the opposite recognition.
Place, publisher, year, edition, pages
Cranfield: Cranfield University Press , 2009. 193-199 p.
Integrated Product and Service Engineering (IPSE), Product/Service Systems (PSS), development, risk, opportunity, uncertainty, business model
IdentifiersURN: urn:nbn:se:liu:diva-20778ISBN: 978-0-9557436-5-8OAI: oai:DiVA.org:liu-20778DiVA: diva2:236469