Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations
2004 (English)In: 7th International QMOD Conference, Monterrey, Mexico, 2004Conference paper (Refereed)
Many Swedish health care organizations have during the last decade started implementing the Balanced Scorecard BSC as a systematic way of following-up and analyzing their activities. However, the knowledge of its use and contribution in a health care context is insufficient. Based on a multiple case study the authors explore the use of the BSC in the Swedish health care services. The authors conclude that the concept in a health care context is used as a quality management tool that make new demands on management. In addition, the authors bring out important factors for a long-term use of the BSC.
Place, publisher, year, edition, pages
performance measurements, balanced scorecard, visualization, case study
Medical and Health Sciences
IdentifiersURN: urn:nbn:se:liu:diva-14566OAI: oai:DiVA.org:liu-14566DiVA: diva2:23845