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Selling Warranty Services instead of Supplying Components
Linköping University, Department of Management and Engineering, Assembly technology. Linköping University, The Institute of Technology. (Sustainable Production)ORCID iD: 0000-0003-2552-3636
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Darmstadt University of Technology, Germany.
2009 (English)In: Proceedings of the QUIS 11: Moving Forward with Service Quality, 2009, 664-673 p.Conference paper, Published paper (Refereed)
Abstract [en]

Manufacturers in the industrial world today seek to deliver customer value through products and services, in contrast to a product or market focus. In this paper we investigate whether warranty management can be a method for improved integrated product service offerings when a firm moves from component to system solution supplier. Based on the results of a case study of a component manufacturer in Sweden, advanced warranty reporting implemented as a strategic tool can be a solution. In addition, procedures required for users (e.g. online portals) that follow a ten-year guarantee can be a tool for conscious, strategic warranty management.

Place, publisher, year, edition, pages
2009. 664-673 p.
Keyword [en]
Manufacturing, Maintenance, Product/Service System
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:liu:diva-21498ISBN: 978-3-00-027342-1 (print)OAI: oai:DiVA.org:liu-21498DiVA: diva2:241446
Conference
QUIS 11 - Service Conference, June 11-14, Wolfsburg, Germany
Available from: 2009-10-02 Created: 2009-10-02 Last updated: 2016-04-12

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Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko

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Sundin, ErikÖhrwall Rönnbäck, AnnaSakao, Tomohiko
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf