liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Språkligt arbete i nödsamtal: En kunskapsöversikt med forskningsutblickar
Linköping University, Department of Behavioural Sciences and Learning, Sociology . Linköping University, Faculty of Arts and Sciences.
Linköping University, The Tema Institute, Department of Child Studies. Linköping University, Faculty of Arts and Sciences.
Linköping University, The Tema Institute, Department of Child Studies. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2314-4942
2008 (Swedish)In: Språk & Stil, ISSN 1101-1165, Vol. 18, 67-92 p.Article in journal (Refereed) Published
Abstract [en]

Emergency calls are an important public service and comprise the first step in an emergency response.This service is essentially mediated through talk. The article presents a review of conversationanalytic studies of the interaction taking place in real-life emergency calls. Some of thesestudies focus on analyzing the highly specialized conversational structure of calls to the emergencyservices. Others explore a variety of routine interactional troubles, including, for instance, misunderstandingsarising from the asymmetries in knowledge about the institutional setting, as well asdifferent expectations the parties bring to the interaction. A further subset of studies includes analysesof deviant cases, in which emergency calls not only evinced interactional troubles but alsoproved seriously consequential for the response operation. The present review reveals that there isa lack of studies targeting emergency calls with certain specific categories of callers that may provecommunicatively problematic, such as non-native callers and children. An analysis of a few exchangesbetween an immigrant child and the operator serves to illustrate some specific languagerelatedsources of interactional trouble. This demonstrates, more broadly, the need for analytic researchto highlight the procedures through which the parties work to manage and remedy such interactionalproblems, thus allowing for the accomplishment of a successful emergency assistance.

Place, publisher, year, edition, pages
2008. Vol. 18, 67-92 p.
Keyword [en]
Emergency calls, Conversation analysis, Institutional interaction, Interactional trouble
National Category
Sociology Communication Studies Other Social Sciences not elsewhere specified International Migration and Ethnic Relations
URN: urn:nbn:se:liu:diva-21886OAI: diva2:241916
Available from: 2009-10-06 Created: 2009-10-06 Last updated: 2015-09-22

Open Access in DiVA

No full text

Other links

Link to Journal

Search in DiVA

By author/editor
Persson-Thunqvist, DanielOsvaldsson, KarinCromdal, Jakob
By organisation
Sociology Faculty of Arts and SciencesDepartment of Child Studies
In the same journal
Språk & Stil
SociologyCommunication StudiesOther Social Sciences not elsewhere specifiedInternational Migration and Ethnic Relations

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 117 hits
ReferencesLink to record
Permanent link

Direct link