Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations
2006 (English)In: The Asian Journal on Quality, ISSN 1598-2688, Vol. 7, no 2, 1-18 p.Article in journal (Other academic) Published
Many health care organizations have during the last decade started implementing the Balanced Scorecard (BSC) as a systematic way of following-up and analyzing their activities. However, the knowledge of its use and contribution in a health care context is insufficient. Based on a multiple case study the authors explore the use of the BSC in the Swedish health care services. The authors conclude that the concept in a health care context is used as a quality management tool that make new demands on management. In addition, the authors bring out important factors for a long-term use of the BSC.
Place, publisher, year, edition, pages
Seoul: Seoul Korea Technology Center , 2006. Vol. 7, no 2, 1-18 p.
balanced scorecard, health care, performance measurement, case study
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-21960OAI: oai:DiVA.org:liu-21960DiVA: diva2:242132
Beata Kollberg and Mattias Elg, Exploring the Use of Balanced Scorecards in Swedish Health Care Organizations, 2006, The Asian Journal on Quality, (7), 2, 1-18.
Copyright: Korean Society for Quality Management