The Human Dimension: Critical to systainable quality
2003 (English)In: Quality into the 21st century :: perspectives on quality and competitiveness for sustained performance / [ed] Tito Conti,,Gregory H. Watson,Yoshio Kondo, Milwaukee, Wisconsin: ASQ Quality Press , 2003, 72-103 p.Chapter in book (Other academic)
Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness.
Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performancefocuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government.
The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
Place, publisher, year, edition, pages
Milwaukee, Wisconsin: ASQ Quality Press , 2003. 72-103 p.
IdentifiersURN: urn:nbn:se:liu:diva-22181Local ID: 1313ISBN: 978-0-8738-9602-3ISBN: 08-7389-602-5OAI: oai:DiVA.org:liu-22181DiVA: diva2:242494