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The Human Dimension: Critical to systainable quality
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Economics, Industrial marketing.
Linköping University, The Institute of Technology. Linköping University, Department of Mechanical Engineering, Quality Technology and Management.
2003 (English)In: Quality into the 21st century :: perspectives on quality and competitiveness for sustained performance / [ed] Tito Conti,,Gregory H. Watson,Yoshio Kondo, Milwaukee, Wisconsin: ASQ Quality Press , 2003, 72-103 p.Chapter in book (Other academic)
Abstract [en]

Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness.

Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performancefocuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. 

The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.

Place, publisher, year, edition, pages
Milwaukee, Wisconsin: ASQ Quality Press , 2003. 72-103 p.
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-22181Local ID: 1313ISBN: 978-0-8738-9602-3ISBN: 08-7389-602-5OAI: diva2:242494
Available from: 2009-10-07 Created: 2009-10-07 Last updated: 2013-11-11

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