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Remote work in call centres - implications for organisational learning
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems.
2004 (English)In: ITA 2004, The 9th International Telework Workshop,2004, 2004Conference paper (Other academic)
Place, publisher, year, edition, pages
Keyword [en]
call centre, e-work, remote work, dispersed workforces, knowledge development, knowledge sharing, organisational learning, situated learning
National Category
Computer Science
URN: urn:nbn:se:liu:diva-23734Local ID: 3241OAI: diva2:244049
Available from: 2009-10-07 Created: 2009-10-07

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Moberg, Anna
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The Institute of TechnologyEISLAB - Economic Information Systems
Computer Science

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