liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Bases for assessments made by telephone advice nurses
Institutionen för omvårdnad Karolinska institutet.
Linköping University, Faculty of Health Sciences. Linköping University, Department of Welfare and Care (IVV).ORCID iD: 0000-0002-1443-5895
Institutionen för omvårdnad Karolinska institutet.
2005 (English)In: Journal of Telemedicine and Telecare, ISSN 1357-633X, E-ISSN 1758-1109, Vol. 11, no 8, 403-407 p.Article in journal (Refereed) Published
Abstract [en]

Telephone advice nursing includes triage, advice, referral, information and coordination. The aim of the study was to explore what telephone nurses base their assessments on. We conducted 14 interviews with seven telephone nurses at a health-care call centre in Sweden. Two authentic calls per nurse were used in stimulated recall interviews, where the nurses commented on the basis for their assessments. A qualitative manifest content analysis was employed. Three major categories emerged in the analysis: care-seeker, e.g. 'symptomatic sounds', nurse, e.g. 'nurse's own experience', and organization, e.g. 'health-care accessibility'. The findings show that the telephone advice nurses' bases for assessments appear to be very broad. They include both verbally and non-verbally communicated information, and care-seeker-, nurse- and certain organization-related factors influence the assessments. We found that an individualistic view of the care-seeker seems to dominate the assessments in non-urgent calls to a health-care call centre.

Place, publisher, year, edition, pages
2005. Vol. 11, no 8, 403-407 p.
Keyword [en]
health-care, call centre, advice, care-seeker, nursing
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:liu:diva-30891Local ID: 16554OAI: oai:DiVA.org:liu-30891DiVA: diva2:251714
Available from: 2009-10-09 Created: 2009-10-09 Last updated: 2017-12-13

Open Access in DiVA

No full text

Other links

http://caliban.ingentaconnect.com

Authority records BETA

Cedersund, Elisabet

Search in DiVA

By author/editor
Cedersund, Elisabet
By organisation
Faculty of Health SciencesDepartment of Welfare and Care (IVV)
In the same journal
Journal of Telemedicine and Telecare
Medical and Health Sciences

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 39 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf