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Stage-models for public e-services - investigating conceptual foundations
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context.
2005 (English)In: the 2nd Scandinavian Workshop on e-Government,2005, 2005Conference paper, Published paper (Other academic)
Abstract [en]

Information technology has since the turn of the millennia been one of the core issues in the reform of public administration in government agencies. Aiding this development has in some countries and in the research community been discussed through the development of stage models describing the evolution of services in stages. This is the case in Sweden where the Swedish agency for administrative development has been using a model to describe, evaluate and promote the emerging services. This paper pivots on the discussion about the conceptual foundation for models such as the Swedish model and other models. The discussion is conceptually founded in information systems actability theory and IS usage situations. This paper addresses the issue of stage models and the concept of stages itself. The models discussed lack in the categorization of the described stages; borders between stages are undistinguishable and unclear. A refined model that addresses the discovered issues is presented in the paper.

Place, publisher, year, edition, pages
2005.
Keyword [en]
e-service, e-government
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-31160Local ID: 16898OAI: oai:DiVA.org:liu-31160DiVA: diva2:251983
Available from: 2009-10-09 Created: 2009-10-09

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http://www.vits.org/?pageId=10&pubId=492

Authority records BETA

Persson, AndersGoldkuhl, Göran

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf