Beyond Communication Loops - Articulating the Principle of Multi-Responsiveness
2005 (English)In: the 10th International Working Conference on the Language Action Perspective on Communication Modeling LAP-2005,2005, Linköping: Linköping University , 2005, 31- p.Conference paper (Refereed)
The paper examines one of the corner-stones of the language/action (LAP) approaches: communication loop modelling. This kind of modelling is used in approaches like Action Workflow and DEMO and it includes the modelling of two fundamental roles; customer and performer. The paper extends earlier critical analysis of two-role models. It introduces the principle of multi-responsiveness, meaning that one organisational action can be a response to several different communication acts. The difference between a present triggering initiative and trans-situational background initiatives are described. The paper uses a reference case, the pizza shop case, well-known in the LAP community through earlier use in many papers.
Place, publisher, year, edition, pages
Linköping: Linköping University , 2005. 31- p.
business process, information system
IdentifiersURN: urn:nbn:se:liu:diva-31165Local ID: 16903OAI: oai:DiVA.org:liu-31165DiVA: diva2:251988