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Hur minskas kvalitetsbristkostnader?
Linköping University, Department of Management and Economics, Logistics. Linköping University, The Institute of Technology.
1997 (Swedish)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Focusing on reduced quality deficiency costs (QDC) is one way of managing a quality project. Theory treats this in a simplified way. The aim of this study is to explain three ways to reduce QDC. The empirical part of the study is an extensive case study conducted in a printing company. Embedded units of analysis are two departments. Quantitative and qualitative data was collected during 2,5 years, mostly by participating observation. QDC showed a short-term variation.

Activities of conformance, what is actually done to reduce QDC, showed no relationships with reduced QDC. Studied activities were appraisal routines, education and appraisal equipment. Handling of a problem solving process, how work is conducted, showed a clear relationship with reduced QDC. A complete PDCA-cycle leads to reduced QDC. Exogenic factors, factors not directly related to quality management, were found to affect the short-term variation. Heavy workload, few orders and continuous time reduced QDC.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet , 1997. , 107 + 8 bilagor p.
Linköping Studies in Science and Technology. Thesis, ISSN 0280-7971 ; 622
Keyword [en]
Quality deficiency costs, quality management, printing industry, problem solvin recess exo enic factors
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-34683Local ID: LiU-Ekon-Lic-1997:2ISBN: 91-7871-959-3OAI: diva2:255531
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2013-12-05Bibliographically approved

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Forslund, Helena
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