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An outline of an interactive model for service engineering of functional sales offers
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-2552-3636
2006 (English)In: DS 36: Proceedings DESIGN 2006, the 9th International Design Conference, Dubrovnik, Croatia / [ed] Marjanovic, D, 2006, 897-904 p.Conference paper, Published paper (Refereed)
Abstract [en]

The aim of this paper is to present an outline of an interactive design model that can be used for Service Engineering of functional sales concepts. This paper also aims to show how the previous service engineering research relates to this new model. A further aim is also to verify the overall outline of the interactive design model. The proposed model’s overall outline has been confirmed by and discussed with eight companies and further supported by the output from the literature review, and seems to be relevant for different types of functional sales offers. Therefore, the conclusion is that the proposed model gives a relevant image of important lifecycle activities for Service Engineering of functional sales offers.

Place, publisher, year, edition, pages
2006. 897-904 p.
Keyword [en]
service engineering, functional sales, design methodology, product design, service design
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-35506Local ID: 27249ISBN: 953-6113-78-2 (print)OAI: oai:DiVA.org:liu-35506DiVA: diva2:256354
Conference
International Design Conference - DESIGN 2006. Bubrovnik, Croatia, 15-18 2006
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2016-04-12

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Lindahl, MattiasSundin, Erik

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf