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Information Support in Collaborative Command and Control Work - An Empirical Research Using a Role-Playing Exercise Approach
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, GIS - Geographical Information Science Group.
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, CSELAB - Cognitive Systems Engineering Laboratory.ORCID iD: 0000-0002-8701-8689
Rationella Datortjänster HB.
2006 (English)In: International Command and Control Research and Technology Symposium,2006, 2006Conference paper (Refereed)
Abstract [en]

This research aims at improving knowledge on design of computer-supported command and control systems. In particular, aspects of communication and information seeking are investigated. The method of role-playing exercises is presented and some empirical data from a study using that method is presented. A role-playing exercise is a real-time approach where participants act in their professional roles to manage various situations in a collaborative matter. In this case, a forest-fire together with additional incidents was used in order to study collaborative command and control work between commanding officers from different organizations, such as police, fire & rescue and emergency call-centers. Commanders- local knowledge and experience from similar events are factors influencing information seeking. Other types of information are seen as additional, and further information seeking depends on the dynamics of the events and the workload. The essential contribution of the role-playing exercise approach lays in its possibilities to document and identify differences between planned and intended command and control processes and real command and control work.

Place, publisher, year, edition, pages
Keyword [en]
Information seeking, communication, command and control, role-playing exercise
National Category
Computer Science
URN: urn:nbn:se:liu:diva-35518Local ID: 27365OAI: diva2:256366
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2015-06-02

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Trnka, JiriJohansson, Björn
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ReferencesLink to record
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