From e-ladder to e-diamond - re-conceptualising models for public e-services
2006 (English)In: Proceedings of the 14th European Conference on Information Systems,2006 / [ed] Jan Ljungberg, Magnus Andersson, Göteborg: Göteborgs universitet , 2006, 584-595 p.Conference paper (Refereed)
There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread use of such stage models (e-ladders) give rise to several questions. Are the categories of a stage model well chosen? Do e-services evolve through such a series of stages? Is there a real advancement between the different stages? Should one always strive for higher stages? Are higher stages inherently better than lower stages? Is a stage model a proper yardstick for evaluation and benchmarking? The paper pursues a critical examination of such stage models (called e-ladder). A conceptual analysis of stage models is performed based on a socio-pragmatic foundation. Empirical examples are given that show weaknesses in the assumptions and conceptualisations of stage models. An alternative model -the e-diamond - is presented consisting of three polarities (informative vs performative; standardized vs individualized; separate vs coordinated).
Place, publisher, year, edition, pages
Göteborg: Göteborgs universitet , 2006. 584-595 p.
IdentifiersURN: urn:nbn:se:liu:diva-37309Local ID: 34575ISBN: 9789163198946OAI: oai:DiVA.org:liu-37309DiVA: diva2:258158
14th European Conference on Information Systems, ECIS 2006, Göteborg, Sweden, 12-14 June 2006