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From e-ladder to e-diamond - re-conceptualising models for public e-services
Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
2006 (English)In: Proceedings of the 14th European Conference on Information Systems,2006 / [ed] Jan Ljungberg, Magnus Andersson, Göteborg: Göteborgs universitet , 2006, 584-595 p.Conference paper, Published paper (Refereed)
Abstract [en]

There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread use of such stage models (e-ladders) give rise to several questions. Are the categories of a stage model well chosen? Do e-services evolve through such a series of stages? Is there a real advancement between the different stages? Should one always strive for higher stages? Are higher stages inherently better than lower stages? Is a stage model a proper yardstick for evaluation and benchmarking? The paper pursues a critical examination of such stage models (called e-ladder). A conceptual analysis of stage models is performed based on a socio-pragmatic foundation. Empirical examples are given that show weaknesses in the assumptions and conceptualisations of stage models. An alternative model -the e-diamond - is presented consisting of three polarities (informative vs performative; standardized vs individualized; separate vs coordinated).

Place, publisher, year, edition, pages
Göteborg: Göteborgs universitet , 2006. 584-595 p.
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-37309Local ID: 34575ISBN: 9789163198946 (print)OAI: oai:DiVA.org:liu-37309DiVA: diva2:258158
Conference
14th European Conference on Information Systems, ECIS 2006, Göteborg, Sweden, 12-14 June 2006
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2012-09-14

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http://www.vits.org/?pageId=10&pubId=588

Authority records BETA

Goldkuhl, GöranPersson, Anders

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VITS - Development of Informations Systems and Work ContextFaculty of Arts and Sciences
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CiteExportLink to record
Permanent link

Direct link
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf