Characteristics of Public E-services: Investigating the E-diamond Model
2006 (English)In: First International Conference on the Pragmatic Web, PragWeb 2006 / [ed] Mareike Schoop, Bonn: Gesellschaft für Informatik , 2006Conference paper (Refereed)
The issue of the paper is how to characterize public e-services mediated through the web. One common kind of characterization is made through stage models (e-ladders). Such models are frequently used for pol-icy-planning, evaluation and bench-marking of public e-services. E-ladder models have been criticized and as an alternative the e-diamond model has been formulated, which consists of twelve categories in three polarities (in-formative vs performative; general vs individualized; separate vs coordi-nated). The differences between e-ladder and e-diamond models are de-scribed in the paper. Empirical investigations of some public e-services based on the e-diamond model are pursued. A theoretical analysis of the e-diamond model based on the language-action perspective is performed. This follows the view that public e-services are seen as government – citizen communication. The empirical and theoretical investigations give further support to the e-diamond model.
Place, publisher, year, edition, pages
Bonn: Gesellschaft für Informatik , 2006.
IdentifiersURN: urn:nbn:se:liu:diva-37310Local ID: 34576ISBN: 3885791838ISBN: 978-3-88579-183-6OAI: oai:DiVA.org:liu-37310DiVA: diva2:258159
First International Pragmatic Web Conference (PragWeb 2006), 21-23 September 2006, Stuttgart, Germany