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Characteristics of Public E-services: Investigating the E-diamond Model
Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Computer and Information Science, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
2006 (English)In: First International Conference on the Pragmatic Web, PragWeb 2006 / [ed] Mareike Schoop, Bonn: Gesellschaft für Informatik , 2006Conference paper, Published paper (Refereed)
Abstract [en]

The issue of the paper is how to characterize public e-services mediated through the web. One common kind of characterization is made through stage models (e-ladders). Such models are frequently used for pol-icy-planning, evaluation and bench-marking of public e-services. E-ladder models have been criticized and as an alternative the e-diamond model has been formulated, which consists of twelve categories in three polarities (in-formative vs performative; general vs individualized; separate vs coordi-nated). The differences between e-ladder and e-diamond models are de-scribed in the paper. Empirical investigations of some public e-services based on the e-diamond model are pursued. A theoretical analysis of the e-diamond model based on the language-action perspective is performed. This follows the view that public e-services are seen as government – citizen communication. The empirical and theoretical investigations give further support to the e-diamond model.

 

Place, publisher, year, edition, pages
Bonn: Gesellschaft für Informatik , 2006.
National Category
Computer Science
Identifiers
URN: urn:nbn:se:liu:diva-37310Local ID: 34576ISBN: 3885791838 (print)ISBN: 978-3-88579-183-6 (print)OAI: oai:DiVA.org:liu-37310DiVA: diva2:258159
Conference
First International Pragmatic Web Conference (PragWeb 2006), 21-23 September 2006, Stuttgart, Germany
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2013-06-28

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Goldkuhl, GöranPersson, Anders

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf