Coordinate to enhance third party logistics relationships
2007 (English)In: The International Journal of Integrated Supply Management, ISSN 1477-5360, Vol. 3, no 1, 69-85 p.Article in journal (Refereed) Published
This article emphasise the importance of coordination in Third Party Logistics (TPL) and describes how coordination can be managed. This is inspired by Key Account Management (KAM) literature and supported by empirical evidence. Buyers of TPL services currently perceive KAM as focusing on making sales and on negotiating contracts. This article proposes that KAM may have a material impact on TPL relationships and that this function can be developed further, primarily by having a coordination role. The article contains a coordination model based on both internal and external coordination of activities within a dyad, divided into operational, functional, geographic, and development coordination. The model explains how these types of coordination can integrate functions and contents in different alliance phases to build successful TPL relationships. Copyright © 2007 Inderscience Enterprises Ltd.
Place, publisher, year, edition, pages
2007. Vol. 3, no 1, 69-85 p.
buyer-supplier relationship, coordination management, key account management, KAM, relationship management, third party logistics, 3PL
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-37748DOI: 10.1504/IJISM.2007.011450Local ID: 38234OAI: oai:DiVA.org:liu-37748DiVA: diva2:258597