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ECSI Customer Satisfaction Modelling and Analysis - a Case Study
Dipartimento di Filosofia e Scienze Sociali Universita degli Studi di Lecce, Italy.
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Quality Technology and Management .
2007 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, Vol. 18, no 5, 545-554 p.Article in journal (Refereed) Published
Abstract [en]


Place, publisher, year, edition, pages
2007. Vol. 18, no 5, 545-554 p.
Keyword [en]
European Customer Satisfaction Index; structural equation modelling; hierarchical data; multilevel regression model
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-39122DOI: 10.1080/14783360701240337Local ID: 46707OAI: diva2:259971
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2011-01-11

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Dahlgaard, Jens Jörn
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