A Design Process Model and A Computer tool for Service Design
2007 (English)In: 2007 Proceedings of the ASME International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, 2007, 929-941 p.Conference paper (Refereed)
Manufacturers at present face new circumstances in terms of consumer services and serious environmental problems. An effective way to deal with these circumstances may be to pursue qualitative satisfaction rather than quantitative sufficiency. The aim of this paper is to demonstrate the effectiveness of Service Engineering, including the service design process model, to increase customer satisfaction. The redesign of services offered by a global warehouse manufacturer is used as an example of the application. Four redesign options, such as rapid delivery of components and a robust electrical system, were generated. The effectiveness of the method was demonstrated by the application.
Place, publisher, year, edition, pages
2007. 929-941 p.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-39785DOI: 10.1115/DETC2007-34991Local ID: 51217ISBN: 0-7918-3806-4 (online)ISBN: 0-7918-4805-1 (print)OAI: oai:DiVA.org:liu-39785DiVA: diva2:260634
ASME 2007 International Design Engineering Technical Conferences Computers and Information in Engineering Conference,2007