Errors help users learn?
2003 (English)In: Exploring Patterns in Information Management:: concepts and perspectives for understanding IT-related change : in honour of professor Mats Lundeberg's 60th birthday / [ed] Mats Lundeberg; Bo Sundgren, Stockholm: EFI , 2003, 117-130 p.Chapter in book (Other academic)
Are errors always something negative? Ought an IT application that is being installed always be error-free when it is implemented? Or could there be any positive aspects of the existence of errors? Errors are interesting because they provoke emotions that direct our attention to the solving of the problem that caused the emotion to arise. Drawing on examples from string quartet practice and ERP systems implementation and use in an international sales organisation, this chapter develops the idea that errors can be beneficial in that they lead to the development of networks between people and, if supported, could help diminish the risk of second-level errors, interruptions of the first-level error handling.
Place, publisher, year, edition, pages
Stockholm: EFI , 2003. 117-130 p.
error handling, errors, first.level error, second-level error, learning, string quartet, ERP system, IS use
IdentifiersURN: urn:nbn:se:liu:diva-40090Local ID: 52247ISBN: 91-7258-631-1ISBN: 978-9-1725-8631-4OAI: oai:DiVA.org:liu-40090DiVA: diva2:260939