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Beyond Communication Loops - Multi-Responsive Actions in Business Processes
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
2007 (English)In: Systems, Signs & Actions, ISSN 1652-8719, Vol. 3, no 1Article in journal (Refereed) Published
Abstract [en]

 The paper examines one of the corner-stones of the language/action (LAP) approaches: communication loop modelling. This kind of modelling is used in approaches like Action Workflow and DEMO and it includes the modelling of two fundamental roles; customer and performer. The paper extends earlier critical analysis of two-role models. It introduces the principle of multi-responsiveness, meaning that one organisational action can be a response to several different communication acts. The difference between a present triggering initiative and trans-situational background initiatives are described. The paper uses a reference case, the pizza shop case, well-known in the LAP community through earlier use in many papers 

Place, publisher, year, edition, pages
2007. Vol. 3, no 1
Keyword [en]
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-41085Local ID: 55060OAI: diva2:261935
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2011-01-11

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Goldkuhl, Göran
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Faculty of Arts and SciencesVITS - Development of Informations Systems and Work Context
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