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Clarifying Government - Citizen Interaction: From Business Action to Generic Exchange
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
Linköping University, Faculty of Arts and Sciences. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context.
2007 (English)In: the 4th Scandinavian Workshop on eGovernment,2007, Örebro: Örebro universitet , 2007Conference paper, Published paper (Refereed)
Abstract [en]

The development and launching of new public e-services over the web to citizens implies a need for models as guidance. Besides feature models of public e-services, there is also a need for contextual models describing government - citizen interaction. In this paper we take one step towards a generic interaction model for studying government - citizen interaction. e base this work on an existing model for conceptualising business interaction; the BAT model (Business Action Theory). This model has been transformed and generalized to a generic exchange model (GEM). We have pursued a critical analysis of the BAT model and identified several conceptual concerns as a basis for transformation to GEM. The GEM model is intended to be used, as a kind of practical theory, for inquiries (design, evaluation) both in public and business settings. The paper also includes applications of the developed GEM model in one eGovernment setting and a discussion of experiences from this empirical study.  

Place, publisher, year, edition, pages
Örebro: Örebro universitet , 2007.
Keyword [en]
informationssystem, e-förvaltning
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-41088Local ID: 55063OAI: oai:DiVA.org:liu-41088DiVA: diva2:261938
Available from: 2009-10-10 Created: 2009-10-10

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http://www.vits.org/?pageId=10&pubId=625

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Goldkuhl, GöranRöstlinger, Annie

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf