Design Against Fragmentation: Case Study of ICT in Healthcare
2007 (English)In: Work with Computer Systems, Stockholm, May 21-24, 2007, 2007Conference paper (Other academic)
How does information and communication technology (ICT), such as telephones and computers, create interruptions for people at work, and how can fragmentation be counteracted? Empirical material was collected during 17 observation and interview sessions, at two surgical wards and one reception. The results show that the most important factor for counteracting fragmented work is that someone takes responsibility for the full picture when developing ICT. A naive user-centered design can produce applications that work well on its own but don’t work well together.
Place, publisher, year, edition, pages
fragmentation, interruptions, interaction design, quality in use, usability, user centered design, use centered design, activity theory, contextual inquiry
Human Computer Interaction
IdentifiersURN: urn:nbn:se:liu:diva-41208Local ID: 55344OAI: oai:DiVA.org:liu-41208DiVA: diva2:262059