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Design Against Fragmentation: Case Study of ICT in Healthcare
Linköping University, The Institute of Technology. Linköping University, Department of Computer and Information Science, MDI - Interaction and Service Design Research Group.ORCID iD: 0000-0003-2919-098X
2007 (English)In: Work with Computer Systems, Stockholm, May 21-24, 2007, 2007Conference paper (Other academic)
Abstract [en]

How does information and communication technology (ICT), such as telephones and computers, create interruptions for people at work, and how can fragmentation be counteracted? Empirical material was collected during 17 observation and interview sessions, at two surgical wards and one reception. The results show that the most important factor for counteracting fragmented work is that someone takes responsibility for the full picture when developing ICT. A naive user-centered design can produce applications that work well on its own but don’t work well together.

Place, publisher, year, edition, pages
Keyword [en]
fragmentation, interruptions, interaction design, quality in use, usability, user centered design, use centered design, activity theory, contextual inquiry
National Category
Human Computer Interaction
URN: urn:nbn:se:liu:diva-41208Local ID: 55344OAI: diva2:262059
WWCS 2007
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2015-06-02

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Arvola, Mattias
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The Institute of TechnologyMDI - Interaction and Service Design Research Group
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