Service CAD System to Integrate Product Behavior and Service Activity for Total Value
2008 (English)In: 15th CIRP International Conference on Life Cycle Engineering,2008, Sydney: CIRP , 2008, 482-487 p.Conference paper (Refereed)
Good combination of product and service is one of key issues toward environmental conscious business. This paper aims at demonstrating a design method and a CAD tool to integrate products and service activities for total value. Service Blueprint from marketing field is extended to cover product behavior by utilizing physical feature from engineering field. View model, which describes function structure of service for the receiver state, works as a bridge between product behavior and service activity. Both the above method and the CAD tool are demonstrated through an example presented herein.
Place, publisher, year, edition, pages
Sydney: CIRP , 2008. 482-487 p.
Product-service combination, service design, service blueprint, computer-aided design
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-42246Local ID: 61893ISBN: 1 877040 68 1OAI: oai:DiVA.org:liu-42246DiVA: diva2:263102