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How Are Product-Service Combined Offers Provided in Germany and Italy? - Analysis with Company Sizes and Countries -
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Environmental Technology and Management.ORCID iD: 0000-0002-5991-5542
University of Rome La Sapienza.
University of Rome La Sapienza.
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Assembly technology.ORCID iD: 0000-0003-2552-3636
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2008 (English)In: Journal of systems science and systems engineering, ISSN 1004-3756, Vol. 17, no 3, 367-381 p.Article in journal (Refereed) Published
Abstract [en]

A new business concept that offers products and services in a different way of traditional product-sales businesses is getting more attention especially in manufacturing industries. This paper investigates how this new business by means of integration of products and services is achieved in Germany and Italy. In addition, it analyzes the differences according to the company sizes. The results include that this type of business is in many cases motivated by their focus on customers and often consists of physical products and their maintenance. The Italian companies, as opposed to the German ones, often design their physical products specifically for this type of offers. From the analysis based on the size difference, small companies are found to achieve specific design for this type of offers while owning physical products. There do not seem to be any established methods or tools developed to support the development of such offers and within such methods/tools there would be room for more adaptation in form of physical product design.

Place, publisher, year, edition, pages
2008. Vol. 17, no 3, 367-381 p.
Keyword [en]
Product-Service Combination, Functional Sales, Integrated Product Service Engineering, Service Management, Product Design, Maintenance
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-42684DOI: 10.1007/s11518-008-5086-6Local ID: 68084OAI: oai:DiVA.org:liu-42684DiVA: diva2:263541
Note
The original publication is available at www.springerlink.com: Tomohiko Sakao, Nicola Napolitano, Massimo Tronci, Erik Sundin and Mattias Lindahl, How Are Product-Service Combined Offers Provided in Germany and Italy? - Analysis with Company Sizes and Countries -, 2008, Journal of systems science and systems engineering, (17), 3, 367-381. http://dx.doi.org/10.1007/s11518-008-5086-6 Copyright: Springer Science business Media Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2016-04-12

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Sakao, TomohikoSundin, ErikLindahl, Mattias

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