liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Value propositions in business markets: insights from the service-dominant logic of marketing
Linköping University, The Institute of Technology. Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics .ORCID iD: 0000-0002-4081-9737
2008 (English)In: Forum on Markets and Marketing: Extending Service-Dominant Logic,2008, 2008, 107-128 p.Conference paper (Refereed)
Abstract [en]

In the face of the major exposure given to the service-dominant (S-D) logic in the marketing literature, there is a need for more academic research on the application of S-D logic in business-to-business (B2B) marketing settings. By addressing particular B2B marketing challenges, this paper examines the relative emphasis of value propositions between value-in-exchange and value-in-use. The value focus depends not only on the internal capabilities of the supplier but also the central role which many customer-related factors play in emphasizing different values, such as buying center incongruities and purchasing practices. We argue that this is something that previously has not been sufficiently stressed on in S-D logic. The discussion leads to eight propositions on the value emphasis of value propositions. It is concluded that even if firms have an S-D logic perspective, they most likely need to pursue a dynamic marketing strategy in terms of how they choose to design and formulate their offerings. Thus, the firm has to manage different customer segments through different value propositions. The capability to strategically manage the value focus of the firm-s value propositions is to be seen as a dynamic, masterfully developed operant resource which is at the heart of competitive advantage of the firm.

Place, publisher, year, edition, pages
2008. 107-128 p.
Keyword [en]
value proposition, offering, value-in-use, value-in-exchange, reliever, enabler, buying center
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-43612Local ID: 74391OAI: diva2:264472
Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2014-04-14

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Kowalkowski, Christian
By organisation
The Institute of TechnologyIndustrial Marketing and Industrial Economics
Engineering and Technology

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 113 hits
ReferencesLink to record
Permanent link

Direct link